What to send us
To resolve your request on the first contact, please include the following with your message:
- The email address registered to your account
- The program name or order number you’re asking about
- The session or certificate involved, if applicable
- A short description of what you need
Common requests
Most resolutions follow one of these paths:
- Missing certificate of completion — we re-issue from the program record, typically within an hour during business hours.
- Refund — processed within 5–7 business days to the original payment method, per our refund policy.
- Session materials — we can re-send slides, handouts, and your certificate of completion on request.
- Group purchase — tiered pricing for teams of 3+. Email us for a custom quote.
